Head of IT Systems (Country CIO)

Large Telecommunications & Digital Services Provider (Northern Europe)
2025 – Present

• Leads ~300‑person technology organisation across 300+ systems.
• Accountable for national IT strategy aligned with group‑level direction.
• Modernised technology model by restructuring engineering domains and establishing end‑to‑end delivery teams.
• Reduced organisational priorities by 7× to eliminate multitasking and focus on commercial outcomes.
• Modernised OS portfolio (>80% uplift across 2000+ VM instances).
• Improved security posture 3× through integrated CI/CD quality gates.
• Increased engineering throughput by 9%, code quality by 25%, and total quality by 15%.
• Driving transformation to reduce lead times from weeks to days.

Product Chapter Lead

Major National Retailer & $1B E‑Commerce Business (Australasia)
2018 – 2024

• Led ~100‑person ecommerce engineering and operations function responsible for $1B annual revenue.
• Set engineering standards across 600‑person technology organisation, including SLOs and DORA frameworks.
• Made commercially disciplined decisions, including discontinuing high‑NPS but low‑IRR products.
• Implemented Single Customer View and personalisation capabilities using modern CDP tooling.
• Owned customer data strategy and budgets across multiple enterprise systems.
• Rolled out global UX research platform to uplift digital experience benchmarks.
• Developed Horizon 2 digital transformation strategy aligned with group ambitions.
• Applied LLM‑based optimisation to generate $13M/year incremental revenue.

VP Product Management

AI‑Driven Consumer Product Development Consultancy (Global Clients)
2017 – 2018

• Led product vision for ML, data, and UX across smart consumer devices.
• Drove cultural shift from services to product‑led delivery.
• Oversaw stability and reliability of large‑scale IoT production platforms.
• Led design of machine‑vision platform for next‑generation autonomous devices.
• Built privacy‑first IoT platform supporting millions of devices.

VP Product

Global Audience Analytics SaaS Company
2015 – 2017

• Secured strategic partnerships with major global media organisations.
• Led product strategy for OTT analytics and enterprise‑scale data ingestion.
• Built product from $0 to $1M revenue in first year; NPS grew to 60+.
• Recruited and led data science and design teams.

Commercial Manager

Global SaaS Company (Media & Entertainment)
2011 – 2015

• Led analysis of business data to optimise financial and productivity performance.
• Advised on product development, compliance, commercial regulations, and consumer protection.
• Drafted and negotiated complex licensing and R&D agreements.
• Managed IP portfolio including trademarks, patents, and copyright.
• Conducted P&L analysis, forecasting, and business case development.
• Licensed proprietary technology to major global platforms, generating multi‑million‑dollar revenue.

Advisory Associate

Global IP Advisory & Valuation Firm
2011

• Created deal‑ready IP packages using business design thinking.
• Conducted patent claim‑charting and IP strength reviews.
• Negotiated commercial agreements on behalf of clients.

Business Development Intern

Global Health Technology Company
2011

• Led value‑creation initiatives for large patent portfolios.
• Conducted market and competitive analyses.
• Developed IP monetisation strategies and financial models.