Head of NDC/Product Manager

Location:
Surrey, United Kingdom
Experience:

Started and led the company’s NDC Program to bring NDC content into a business that traditionally used GDS’s to obtain airline content, through a SaaS-based middleware solution connecting to the existing product and technology stack. Formed and hired a specialist NDC team. Analyzed technology partners and identified the partner to start with to start obtaining NDC content.  Defined the strategy for both the offline and online business. Was the major business stakeholder to ensure that the technical integration would work seamlessly with the existing technology stack and technical processes. The existing systems; from Flight Search, Quotation, Post sales management were built for the GDSs and required significant orchestration of the NDC services to work within the existing frameworks. Liaised with multiple teams including Sales, Post Sales, Ticketing, Finance, and more to ensure that NDC content would work within the existing processes. Defined the KPIs to determine the success criteria for the NDC project.

Skills / Technologies

 

Core Product Management Skills

  • Product Strategy & Road mapping
  • Full Product Lifecycle Management
  • Productization & Decommissioning
  • Agile Methodologies (Scrum, Kanban, SAFe)
  • Stakeholder Engagement & Cross-functional Collaboration
  • P&L Ownership & Business Case Development
  • Go-to-Market Strategy & Technical Pre-sales
  • KPI Definition & Success Metrics

Technical & Platform Expertise

  • API Design, Management & Orchestration
  • SaaS Middleware Integration
  • AWS Cloud Infrastructure
  • Developer Portals & API Documentation
  • E-Commerce Enablement
  • XML Transformation & Big Data Systems
  • JIRA & Confluence
  • Web Analytics (Webtrends, MicroStrategy, Omniture)
  • Responsive Web Design Principles

Leadership & Team Management

  • Product Team Hiring & Mentorship
  • Vendor & Partner Relationship Management
  • Agile Team Facilitation (Daily Standups, Retrospectives)
  • Global Support Model Implementation
  • Training & Enablement for Support Teams

Industry & Domain Knowledge

  • TravelTech, Aviation, Telecommunications, Technology
  • IATA NDC Standards & Exchange Platforms
  • API Evangelism & Industry Representation
  • Experience with GDS & NDC Content Integration
  • Strategic Partnerships & Industry Hackathons

Education

BSc. (Honors) Computer Science.

Candidate Ref:
10045840

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