Meeting and exceeding PS targets through ownership of P&L whilst actively managing delivery resources including PS Consultants, PMO, Technical Support and Operations. Championed solution architecture, as well as product management support to meet organizational objectives. Recruitment and performance management, with a strong focus on employee development as well as the development of Graduates and Interns. Full responsibility for creating and tracking KPIs relating to SLA attainment, with a specific focus on capacity management, availability, issue resolution and application and platform security. Process, policy and best-practice creation and management with additional SLT responsibilities including business rebuilding and transformation, budget, and target ownership (P&L) and board reporting. Successfully rebuilding the entire team after the PE buyout led to wholesale resignations with a heavy focus on business transformation. Actively integrated the local business into global organization after PE buyout whilst stabilizing both employee and customer churn.