Director of Operations, Middle East

Regional Systems Integrator & Advisory Partner 2024 – Present | Middle East & KSA

“Direct day‑to‑day operations… leading a 35‑member multi‑disciplinary team.”

Key Achievements

• Established regional office and operating structure in KSA.
• Led enterprise workplace revamps for major global brands.
• Overhauled service desk (L1–L3, MIM) and compliance frameworks.
• Initiated ISO progress programme and financial system modernisation.
• Built business plan targeting 35% project cost reduction.

Tech Stack

Open‑source ERP/CRM; Microsoft 365; ITSM; ISO 9001/QMS; AV/Collaboration platforms.

Manager: Operations & Services, Africa

Global Technology Services Provider 2022 – 2024

Key Achievements

• Led operations across Africa (team of 49).
• Delivered service stabilisation and improvement plans for major clients.
• Achieved 100% services renewal through SOW/SOP development.
• Designed operations standard structure for resource planning.
• Supported integration workstreams between two major technology entities.

Tech Stack

Service operations frameworks; SOPs/SOWs; budgeting; risk registers; vendor governance.

Head: Regions & Operations, Africa

Regional IT Consulting & Managed Services (Global Group Subsidiary) 2017 – 2022

Key Achievements

• Reported to CEO & Board; led 30‑person regional team.
• Built new consulting division, achieving 15% sales growth and 98% revenue target.
• Expanded delivery into AsiaPac, Middle East, UK, USA and Europe.
• Delivered global SD‑WAN/UCC, O365, AD and datacentre programmes.
• Implemented SharePoint, Autotask PSA and compliance documentation baselines.

Tech Stack

Autotask; SharePoint; SD‑WAN/UCC; Microsoft 365; AD; cloud migration tooling.

Head of Operations, Africa & UK

Financial Services & Wealth Management Firm 2015 – 2017

Key Achievements

• Led Operations across IT, Projects, New Business, BI, Compliance and HR (team of 35).
• Improved sales process success by 35% through new channels.
• Delivered datacentre, Microsoft 365/Exchange and SharePoint modernisation.
• Established new regional and UK offices.
• Strengthened compliance through new Ops/IT structures.

Tech Stack

SQL Server; Custom CRM; Microsoft 365/Exchange/SharePoint; Xplan; digital telephony.

Business Systems Manager, Africa · Middle East · Europe

Multinational Private Healthcare Group 2010 – 2015

Key Achievements

• Led systems enablement for hospital expansion in Switzerland, Namibia and UAE.
• Designed and implemented HISP and QMS objectives.
• Built international Career Centre and e‑Recruitment data warehouse.
• Delivered SAP reporting and fibre connectivity uplift.

Tech Stack

HIS/HISP; SAP BI/WebI; recruitment platforms; QMS/ISO; fibre networking.

Regional IT Manager

Public Healthcare Department (South Africa) 1997 – 2010

Key Achievements

• Managed regional IT department supporting 200–800 users.
• Led Meditech HIS deployment across hospitals.
• Built 4 IT training centres and authored training manuals.
• Oversaw budgets, RFQs, standards and service levels.
• Delivered access control/time‑attendance workforce management.